Terms and Conditions


All first time orders will be shipped Advanced Payment. Terms are net 30 days after approved credit Other means of payment include VISA, MASTERCARD, CERTIFIED CHEQUE, MONEY ORDER, DIRECT DEPOSIT CASH OR via PAYPAL 

Penalties will be applied to all accounts past due 30 days at the rate of 2% per month (24% per annum) on the outstanding balance. We will withhold all shipments without notification on past due accounts. NSF cheques will incur a $25 handling charge. Prices are subject to change without notice. 

For best results, follow the label care instructions. Actual shrinkage will depend upon care. For minimum shrinkage, initially wash in cold water and hang to dry. Fabric Colours  

Other information we collect

We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our Web site(s); research and development; customer- and account administration; and to help us focus our marketing efforts more precisely.


USB Direct uses “cookies” to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers. If you set up your Web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our Web site(s).

Changes to this privacy policy

We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavor to notify you, by email to that address, of any material change to how we will use personally identifiable information.


All sales are shipped FOB from our warehouse. All shipments will go via cost effective courier without declared value, unless otherwise specified. For all third party shipments, it is the responsibility of the invoiced customer to verify the quantity, quality and accuracy of the goods delivered, prior to any decorating.

Order Cancellation

Unfortunately, from time to time, things just don’t work out between our companies.  While we endeavour to offer all of our customers exceptional customer service and choice, sometimes it just doesn’t work out and we are sorry to see you go.  With that said, we may not be able cancel orders that are slated for delivery within thirty (30) days or less.  Once your order has gone forward to our factories, customization commences.  The correct memory size(s) is purchased and fitted to the corresponding chip size relative to the model you have ordered.  This is completed immediately upon order approval / payment (if necessary).  The additional customization process also commences on the outer bodies (assembly, print, etch, etc), and renders these items impossible to re-sell.  Any cancellation request must be made in writing, and cancellation charges may apply.  Re-stocking / refurbishing of memory chips, the disposal of any used outer body materials, and any print/etch set up costs may be charged up to an amount of 20% of your original order cost.  


No returns will be accepted without a return authorization number (RA#) All returns must be shipped freight prepaid, and no returns will be accepted after 10 days of shipment. Claims for shortage, damage, or any other discrepancy must be made within 5 days of ship-out date and will be shipped back to our warehouse at our expense. All returns will be subject to a 15% restocking charge. Decorated USBs will not be accepted for any reason.  


Samples are available at a 20% discount price. Non returnable and non-refundable. Purchase Order Purchase orders must be made in writing, either by fax or email. If you have any questions, please contact us at: Tel: (416) 479-8979 or (800) 385-6522

Custom Options

Our custom program offers a wide selection of styles, fabrics and colours. Please call for specific style options, pricing and delivery times. Private labeling and blister packaging is available on minimum quantities of 500 pieces, at a nominal cost.

Questions or comments?

If you have questions or comments about USB Directs privacy policy, send email to info@usbdirect.ca, or contact us via any of the ways described in the Contact US page at http://www.usbdirect.ca/contact_us.php

Thank you for choosing USB Direct!